The business question Who are our service providers and consumers? highlights how organizations provide business services and consume business services. Review the business service ownership in IT departments as well as the distribution of the business service consumption across organizations. This business question helps you recognize dependencies, hedge risks, and plan for back up options.
The license package Enterprise Architecture Management is required to work with this business question. The use case Service Portfolio Management must be activated.
Navigate to Who are our service providers and consumers?
Use the method that is most convenient for you:
- In the left navigation panel, enter Who are our service providers and consumers? in the Search Navigation field.
- In the left navigation panel, click Home. In the content area, go to the Business Questions page and click the tile for Who are our service providers and consumers?
- In the left navigation panel, expand the sections Business Questions and Business Relationship and click Who are our service providers and consumers?
What information is displayed in Who are our service providers and consumers?
Providing Organizations: The doughnut chart shows the number of business services that organizations provide. The business services are aggregated from subordinate organizations to their parent organizations. Point to a doughnut slice to display a tooltip with the number of business services owned by a specific organization. Double-click a doughnut slice to open a data workbench showing all business services provided by the organization. You can edit a business service's providing organization directly in the Provider column in the data workbench.
Consuming Organizations show the number of business services that organizations consumes. The business services are aggregated from subordinate organizations to their parent organizations. A business service can be consumed by multiple organizations so that the total number of consumed business services can exceed the total number of provided business services.
How can I edit the data in Who are our service providers and consumers?
If you have the relevant access permissions, you can edit the business services in this business question.
In the Providing Organizations or Consuming Organizations doughnut chart, double-click a doughnut slice to open the Business Services data workbench. The data workbench displays all business services owned/consumed by the organization. Use the features of the data workbench to slice-and-dice your data to focus on data and do the analyses you are interested in.
What data is required for Who are our service providers and consumers?
Business question: Who are our service providers and consumers?
Purpose: Understand how organizations provide business services and consume business services.
DATA REQUIREMENTS
Capture the data necessary for the business question. Business services as well as support services must be in the repository and well documented. Try to capture as much information as possible about the business services and support services because complete data considerably improves the results of the business question and your ability to focus on the data that is most important to you.
Improve the data and correct data quality issues. Go to the business question's Data Quality > Data Completeness. This visualization helps you to assess whether sufficient data is available to produce meaningful and reliable results for the business question.
- Go to Pending Issues to resolve data quality issues and improve the data that the business question is based on. Only the first 5000 issues are displayed.
- Go to the Data Source page to understand the underlying data relevant to the business question. The data source is a list report and cannot be edited.