Alfabet - Service Now interface

If your company uses ServiceNow® to manage IT Assets, Services and Operations and Alfabet to manage the enterprise architecture and plan IT transformation, establishing an interface between the two applications provides additional value.

The strategic planning made in Alfabet is enhanced when basing it on the data available in ServiceNow. The results of strategic planning provide input for the operational planning of the IT infrastructure in ServiceNow.

Alfabet Get reliable information on applications, their integration and how they support business Identify redundancy in IT support for business processes Plan IT consolidation to make IT more agile Move IT spending from operating applications to investing in business change ServiceNow Define and deliver services through IT Service Management. configuration Management and Asset tracking Gain visibility across infrastructure through IT Operations Management.

Direct integration of ServiceNow® with Alfabet provides interaction on the user interface and repository layer:

• User Interface Interoperability
  • Transfer your existing assets from ServiceNow to Alfabet.
  • Save time and costs by managing your IT and take business decisions directly in Alfabet.
• Repository interaction layer:
  • Extract and clean your operational asset repository before importing your data in Alfabet.
  • Reduce technical debt by minimizing data duplications and inconsistences.

With this you gain:

• Increased effectiveness through seamless UI interaction.
• Faster results through direct interaction.
• Lower efforts through less administration and maintenance.
• Data consistency by identifying redundant and duplicate data.

Alfabet provides answers to the most important business-relevant questions in order to help you know where to focus change efforts to execute your company's strategy. Out-of-the-box business questions use portfolio data as input to answer some of the most important questions for effective portfolio planning and decision-making for your organization.