Is a business capability at risk due to potential service breaches?

  1. Go to the business question Where do we have SLA violations? and click the  Filter local filter button.
  2. Select a business capability in the Business Capability field.
  3. Click Update and click X to close the filter panel. Business services are displayed that support the selected business capability. A business service is colored orange if a service level violation exists. A service level agreement violation occurs if at least one of the indicators for the support service's SLA does not align with the indicators specified for the business service's SLA. This indicates that the support service is not adequately supporting the business service based on the service level agreement.
  4. Compare the color of the symbols AV( Availability ), BF( Backup Frequency ), RE ( Responsiveness ), and SE ( Security Breach Alert). Identify which indicator color is a lighter shade for the support service indicator than the business service indicator to understand where the issues exist.