Which services are rationalization candidates?

By identifying overlaps in business and support services that rely on the same IT assets, organizations might want to consolidate or retire unnecessary services, cutting costs and complexity. Consider whether the business service supports business priorities or is a redundant or low-value service

1. Go to the business question What are our service overlaps? and click the   local filter button.
2. Select a business service or support service in the Service field. In the Overlapping Services field, select one or more services to understand the assets these services have in common.
3. Click Update and click X to close the filter panel. Any asset highlighted red delivers many similar services and requires attention.
4. To understand more about the business service, double-click the asset in the matrix to open its content area. Review details including the supported business capability, consuming organizations, costs, and the business service lifecycle.