The business question Which business areas require the most IT support? provides a snapshot of the as-is application landscape organized according to the business processes they support.
Identify application-dense business processes and understand whether redundant applications can be rationalized. Review where application support is missing for critical business processes in order to identify potential risks early.
Navigate to Which business areas require the most IT support?
Use the method that is most convenient for you:
- In the left navigation panel, enter Which business areas require the most IT support? in the Search Navigation field.
- In the left navigation panel, click Home. In the content area, go to the Business Questions page and click the tile for Which business areas require the most IT support?
- In the left navigation panel, expand the sections Business Questions and Transparency and click Which business areas require the most IT support?
What information is displayed in Which business areas require the most IT support?
A nested matrix shows the as-is application landscape organized according to the business processes they support. Here's how to interpret the information:
- The first-level business processes (dark green) are shown on the top of the column.
- The second-level business processes are lighter geen.
- The grey boxes contain the applications that support the business process.
How can I edit the data in Which business areas require the most IT support?
If you have the relevant access permissions, you can edit the business processes and applications in this business question.
- To edit a single business process, double-click the business process in the matrix to open its content area.
- To open a data workbench to edit all business processes, click the
edit button > Edit Business Processes. Use the features of the data workbench to slice-and-dice your data to focus on data and do the analyses you are interested in. - To edit a single application, double-click the application in the matrix to open its content area.
- To open a data workbench to edit the applications providing a specific business process, click the edit element in the business process.
- To open a data workbench to edit all applications, click the edit button > Edit Applications.
What data is required for Which business process areas require the most IT support?
Business question: Which business process areas require the most IT support?
Purpose: Identify application-dense business processes and understand whether redundant applications can be rationalized.
DATA REQUIREMENTS
Capture the data necessary for the business question. Applications and business processes must be in the repository and well documented. Try to capture as much information as possible about the applications and business processes because complete data considerably improves the results of the business question and your ability to focus on the data that is most important to you.
Improve the data and correct data quality issues. Go to the business question's Data Quality > Data Completeness. This visualization helps you to assess whether sufficient data is available to produce meaningful and reliable results for the business question.
- Go to Pending Issues to resolve data quality issues and improve the data that the business question is based on. Only the first 5000 issues are displayed.
- Go to the Data Source page to understand the underlying data relevant to the business question. The data source is a list report and cannot be edited.