Which business areas require the most IT support?

A nested matrix shows the as-is application landscape organized according to the business processes they support. Here's how to interpret the information:

• The first-level business processes are shown on the top of the column.
• The second-level business processes are shown as grey boxes below the parent business process.
• The grey boxes contain the applications that support the business process.
• The grey boxes also contain an Edit button that opens a data workbench with all applications supporting the business process. You can use all features of the data workbench to slice-and-dice your data to do the analyses you are interested in.

Business processes and applications must be in the repository and well-documented. The following data is required in order to have meaningful results :

• Defined business process hierarchy with parent business processes and their subordinate business processes
• For each application, specify the business processes that they provide support to

Go to the Data Quality page. The Data Completeness view indicates the data that is recommended for meaningful results to the business question. Scroll to the Pending Issues view to resolve the issues and to ensure that the data is complete.

Go to the Data Source page to review the business processes and their supporting applications that are used to answer the business question. The data source is a list report and cannot be edited.