How can I review a SLA violation?

The business service is colored orange if a service level violation exists. A service level agreement violation occurs if at least one of the indicators for the support service's SLA does not align with the indicators specified for the business service's SLA. This indicates that the support service is not adequately supporting the business service based on the service level agreement.

Compare the color of the symbols AV( Availability ), BF( Backup Frequency ), RE ( Responsiveness ), and SE ( Security Breach Alert). Identify which indicator color is a lighter shade for the support service indicator than the business service indicator.

Consider whether the indicator values are correct. You can change the indicators for the business service or support service by selecting it and clicking Edit > Edit SLA Metrics.

Dive deeper into the SLA. Click the  Navigate navigate button to open the content area of a business service or support service. In the Overview page, double click the SLA defined in the Service Level Agreement field to open its content area. You can review and edit relevant aspects of the service level agreement including the period of validity, maintenance window, service uptime, incident information, as well as the service metrics.