Where do we have SLA violations?

The business question Where do we have SLA violations? examines the service level agreements for business services and their support services and compares the indicators of the SLAs. The visualization highlights where support services do not provide enough support to the business service and where violations are occurring with service level agreements. This business question helps you to understand the business service demand and the support service supply chain and identify risk due to inconsistencies in the supply chain.