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  1. Alfabet help
  2. Portfolio Administrator Guide
  3. Integration with ServiceNow
  • Portfolio Administrator Guide
  • Explore and get ready
  • Review your Alfabet licenses and license usage
  • Manage users and access permissions
    • Manage user profiles
    • Add users
    • Assign users to user groups
    • Manage user passwords
    • Change the login mode
    • Clear the user context settings
    • Anonymize user data
  • Customize your solution configuration
    • Configure role types for persons and organizations
    • Create extended (custom) attributes
    • Configure evaluation metrics
      • Create an evaluation type
      • Rescan the computation rules assigned to an evaluation type
      • Define an indicator type
      • Define a computation rule
      • Configure cards to display indicators in content areas
      • Assign the evaluation type to an object class
      • Configure a prioritization scheme
      • Configure a portfolio
      • Understand where evaluation types are used
      • Create a job schedule to compute the indicator
    • Specify measurement units to display in cards
    • Specify cost information
    • Configure connection details for information flows
    • Configure platform templates for the technical architecture
    • Configure measure types
    • Configuring time series to track target values
    • Configure diagram views
    • Enable data quality rules
      • Activate a data quality rule
      • Create a new data quality rule
      • Structure data quality rules in data quality rule groups
      • Rescan the data quality rules
    • Create rules to trigger actions on change of data
      • Define a data-triggered action group
      • Define a data-triggered action
      • Define a data-triggered action rule
    • Specify your logo and color themes
    • Upload documents for your user community
    • Define analytics dashboards
      • Create a data provider
      • Create an analytics dashboard
      • Design the analytics dashboard
      • Pre-configured data source reports for analytics dashboards
  • Get your data in Alfabet
    • Learn the basics about data import
    • Understand the visualization of the meta-model
    • Recommended sequence to import data
    • Focus on the data you want to capture
    • Configure data capture templates
      • Configure a class-based data capture template
      • Configuring a reference-based data capture template
      • Configure a data capture template for application costs
      • Configure a data capture template for project costs
    • Generate the XLSX file
    • Capture the data in an XLSX file
    • Validate the correctness of the data
    • Import the XLSX file
    • Review the success of the import
    • Review the data quality for a business question
  • Initiate a data collection project
    • Create a data quality rule for data collection
    • Prepare the data workbench for data collection
  • Administrate events
    • Access and check the results of job execution
    • Change the time schedule to execute a job
  • Manage integrations to third-party components
    • Interoperability with Horizzon
    • Interoperability with IT-Pedia
    • Integration with ServiceNow
    • Interoperability with ARIS
  • Get help if you're lost

Integration with ServiceNow

Alfabet provides an interface with ServiceNow®. This functionality allows you to import data about ServiceNow hosted services to the Alfabet database in order to include them in your IT management and planning processes and to import data about planned and approved services to ServiceNow.

The interface is available as import of data from ServiceNow only both in the IT Transformation Server - FastLane and the IT Transformation Server - Enterprise solution of Alfabet. The documentation is provided separate from the Portfolio Admin documentation..

An advanced interface with both import and export of data is available for the IT Transformation Server - Enterprise solution only. The documentation is provided separate from the Portfolio Admin documentation.

If your company is interested in an integration to ServiceNow, please contact: Alfabet Support 

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