New

Alfabet's Service Portfolio Management helps IT organizations manage the diversity of services that are offered and provide transparency about their dependency on each other. The following classes for service portfolio management are available for users with the extension package Enterprise Architecture Management.

The new Service Architecture section has been added to the navigation panel and displays the sections Business Services, Support Services, and Service Groups. Data workbenches and content areas are available to capture and analyze data for these assets. Note that Business Service and Support Service are stereotypes based on the class Service Product.

Business services can be delivered by support services, applications, deployments, and consumed by organizations via the class Service Item. Support services can be delivered by components as well as physical and virtual servers. Furthermore, the class SLA (Service Level Agreement) has been added and one service level agreement can be specified per business service and support service via the respective content area.

The business question What is our service catalog? is available in the Transparency section of the navigation panel. The business question provides full transparency about the service portfolio. The service portfolio data displayed here serves as a single point of truth about your company's business services and support services and helps implement an enterprise service catalog.

This business question shows graphics with general information about your service portfolio data including about the organizations providing the most business and support services, the organizations consuming the most business services, and the business capabilities supported by business services. Data workbenches are available to display as well as analyze all business services and support services.

The business question can be accessed by users with the extension package Enterprise Architecture Management.

The business question What is our service landscape? is available in the Roadmapping section of the navigation panel. The business question provides a snapshot of the service groups and their business services and support services. Analyze the current and planned service landscape based on various indicators to identify potential gaps in the service portfolio. Identify opportunities for rationalization activities in service dense service groups.

This business question shows a nested matrix showing the service group hierarchy and the assignment of business services and support services to the service groups. Be aware of lifecycle violations in the service portfolio and understand the composition of service items such as applications, deployments, components, and servers that deliver services to the company.

The business question can be accessed by users with the extension package Enterprise Architecture Management.

The business question What is our service roadmap? is available in the Roadmapping section of the navigation panel. The business question provides a comprehensive overview of the business services that are implemented and when they will reach end-of-life.

This business question displays a Gantt chart with the lifecycles of all services in the repository. Look for business services and support services that are approaching their end-of-life but have no successor services planned. This business question helps you to identify gaps in the service portfolio and take corrective action for business services and support services that are at risk.

The business question can be accessed by users with the extension package Enterprise Architecture Management.

The business question Who are our service providers and consumers? is available in the Business Relationship section of the navigation panel. The business question shows two doughnut charts that provide an overview of the organizations that consume the most business services as well as the organizations that provide the most business services. By understanding business service ownership and consumption via IT organizations, you can recognize dependencies and plan for options for at-risk services.

The business question can be accessed by users with the extension package Enterprise Architecture Management.

Alfabet’s patented master planning functionality is a keystone in translating the business strategy into IT tactics. It allows IT planners to define, analyze, and communicate plans for the further evolution of the core IT assets. The master plan is a single point of reference to communicate roll-out plans through business supports with their dedicated lifecycle definitions.

With this release, the section Master Plans has been added to the Application Architecture section of the navigation pane. The master plan hierarchy includes Master Plans, Master Plan Folders, and Master Plan Maps. Each master plan map allows the matrix to be defined including which business capabilities and organizations to include on the X- and Y-axes as well as other view settings. The Analysis page displays a Business Support Matrix view where business supports can be created for the relevant business capability/organization as well as filters set for detailed analysis. The ability to slice-and-dice the Business Support Matrix ad-hoc replaces the need for map views, which were available in Alfabet 10.X.

These classes can be accessed by users with the extension package Target Architecture Planning.

The Technology Architecture section has been extended and now displays the sections Component Groups and Component Categories. Data workbenches and content areas are available to capture and analyze data for these assets. Additionally indicators are in the component group that show the number of components assigned to a component group and the number of components that have vendor support. For component categories, indicators show the number of components that are assigned to a component category and how many are used as well as the numbers for active and plan components only. The number of components supported by a vendor is displayed in the content area for a component group.

These classes can be accessed by users with the extension package Enterprise Architecture Management.