Where is AI impacting business?

The business question Where is AI impacting business? shows a capability map to identify and manage AI-driven capabilities so that you understand the role of AI in your business landscape. Analyze which parts of the business leverage AI technology and which AI uses cases target your enterprise's business capabilities. Review the impact of the AI portfolio on the business to understand which mission-critical or market-differentiating business capabilities are most impacted and how AI drives transformation across distinct business domains.

The license package Enterprise Portfolio Management is required to work with this business question. The use case AI Portfolio Management must be activated.

Use the method that is most convenient for you:

  • In the left navigation panel, enter Where is AI impacting business? in the Search Navigation field.
  • In the left navigation panel, expand the sections Business Questions and Governance and click Where is AI impacting business?

The Business Capabilities Supported by AI report shows a capability map visualizing the top three levels of business capabilities in the hierarchy. The business capabilities are colored based on whether they have AI use cases that enable the business capability. Here's how to interpret the information:

  • Each business capability is represented by a nested box in the matrix.
  • Per default, the top 2 levels of business capabilities in the business capability hierarchy are displayed.
  • The third-level business capability is colored based on whether it is enabled by an AI use case. Business capabilities with a blue margin do not have an AI use case specified. Business capabilities with a brown margin have at least AI one use case specified. In this case, the AI use cases AIUseCase symbol is also displayed on the business capability.
  • Add KPIs to the business capabilities. Click the Filter local filter button and select either Market Differentiator, Mission Criticality, or Revenue Contribution in the Capability KPI field. The KPIs will be added as symbols to the business capabilities.
  • Click the ThreeDots_Black three vertical dots button > Show Legend to understand the color coding and symbols.