Improvements

Streamlined service item management for business and support services. The Service Context page within the business service content area now provides new data workbenches, which replace the previous graphic view Service Items. The Consuming Organizations data workbench allows all organizations that used the business services to be captured and edited with inline editing features. The Providing Business Service Items data workbench allows the service items that describe the applications, peripherals, deployments, and support services that deliver the business services. The new data workbench Providing Support Service Items captures the service items that describe the components, standard platforms, physical servers, and virtual servers that deliver the support services.

Support service delivery via standard platforms. Standard platforms can be specified as a support service item to describe how a standard platform delivers a support service. Since standard platforms aggregate existing components, the standard platform can be used in place of multiple components. Standard platforms have been added as a possibility in the selector to specify the Providing Asset field in the Support Service Item editor. A Standard Platform column has been added to the business question What are our service overlaps? This feature addresses the customer idea captured in ticket PROD-1-225.

Consistent and intuitive maintenance of service lifecycles. The lifecycle edit functionality in the Business Service Items – Lifecycle and Support Service Items – Lifecycle views is aligned with other lifecycle views across the product, making the experience smoother and simpler for users.

Improved tooltips in content areas and runtime editors. Hints have been updated to provide better support in the content areas and runtime editors for business services, business service items, support services, support service items, and service groups

Better usability in What are or service overlaps? Tooltips have been added to the symbols indicating service overlap in the cells in the matrix. The names of the relevant services are displayed for the   symbol and the number symbol (   ,  , etc.) that allow easy identification of the services providing an asset. Users can click the symbols to open an editable object inspection pane or double-click them to open a data workbench where they can see all service items for the service including the assets that deliver the services. Additionally, the data quality rules for What are or service overlaps? have been enhanced to support data requirements for both business services and support services.

Sequence the data in the matrix report according to your needs. The local filter now offers a Sort filter, helping users order data the way they want. The default option Name orders goals alphabetically on the horizontal axis and the strategic themes listed alphabetically below the goals.

The new Completeness Descending option displays the most complete goals on the left, with their strategic themes arranged below from most to least complete. Conversely, the Completeness Ascending option orders goals and strategic themes from least complete to most complete.

A goal's overall completeness score is based on the weighted average of the strategic themes' Actual Performance indicators and the aggregated weightings of the strategic themes and objectives contributing to the goal. The percentage of completion is shown next to the name of each goal and strategic theme.

Visualize a heatmap for a quick analysis of goal completion. Activate the new Show Completeness Heatmap filter to transform the nested matrix view into a heatmap that highlights goals and strategic themes by their level of completeness. Dark blue represents those with a higher percentage of completed measures.

Simplified legend for better usability. The legend has been updated so that only relevant information is displayed based on the setting in the Focus of Analysis filter:

• If Projects is selected, evaluation is based on the average RAG status (Red, Amber, Green) which is derived from the project monitoring indicators for time, budget and resource.
• If Programs is selected, the number of projects assigned to the program are displayed. Evaluation is based on the average RAG status (Red, Amber, Green) which is derived from the program's project monitoring indicators for time, budget and resource.
• If Performance Measures is selected, the matrix cell will show indicators for Rating Trend and Gap Trend. The rating trend compares the measure's rating of the current time period with the previous period. The gap trend compares the delta between the measure's target and rating of the current period with the measure's delta of the previous period.

Tooltips on performance measures for incisive insight. Tooltips allow users to easily comprehend the improvement rates associated with a strategic theme when the Focus of Analysis is set to Performance Measures. Users can point to the indicators and immediately understand a strategic theme's performance rating, gap trend, and RAG status, eliminating the need to open the legend.

Tooltips have been added to the symbols in the matrix indicating project overlap. The names of the relevant projects are displayed for the   symbol and the number symbols (   ,  , etc.) that allow easy identification of the projects impacting an asset. Users can click the symbols to open an editable object inspection pane or double-click them to open the project's content area.

Business services and support services can be specified as contract deliverables to describe the obligated deliverable that must be provided to fulfill the terms of a contract or contract item. In addition to applications, components, physical servers, and virtual servers, the Contract Deliverables view in the content area of a contract or contract item now allows business services and support services to be specified as a deliverable. The Business Context page of the content areas of business services and support services are also extended and includes the Contract Deliverables, Contract Deliverable Usage, and Contracts – Lifecycle views, enabling contracts to be analyzed and understood from the perspective of the service portfolio.

All views require the base package Contract Management. The use case Contract Library must be activated.

A new information message is displayed in the My Project Task Kanban view if the report is empty when a user opens it. The message informs the user that the display is empty because no projects are planned for the current year and that another year should be selected in the Year filter to view results. Change the year in the filter.

The status filter has been renamed Skill Request Status so that users understand that setting it will show only projects with skill requests in the specified status.

New filtering is now available in the Data Quality Issues view, accessible from the left navigation panel.

• The Authorization filter lets you to specify whether assets are displayed in the dataset that you are an authorized user of or have authorization via authorized user groups.
• The Object Class filter allows you to show only assets based on selected classes.
• The Role Type filter enables you to show only assets where you are assigned the selected roles.

The content area for a business capability has new data workbenches to maintain a business capability's relationships. The new Providing Applications view is available in the Application Context page of the business capability content area, and the Implementing Business Processes is displayed in the Business Context page. The new Assigned Business Objects and Associated Business Objects views are available in the Information Context page. Users can use the features of the data workbench to slice-and-dice the data to focus and do the analyses they are most interested in. The obsolete Providing Applications attribute group has been removed from in the business capability's content area.

The Component selector has been enhanced to include both Component Groups and Component Categories in the Browse tab, making it easier for users to quickly locate the components they need.

Access to the classes Component Group and Component Category require the base package IT Transformation Server - Enterprise. The use case Technology Portfolio Governance must be activated.

The visualization of multiple strings within a dataset cell has been refined so that each line is displayed individually in a matrix cell, rather than aggregated into one single string. This considerably improves the usability of business questions like What do we have functional redundancies? as well as such views as Class Configuration and License Overview available to administrative users.