Manage your service portfolio

IT organizations are challenged by the diversity of services being offered and their inherent dependency on each other. The Service Portfolio Management use case enables organizations to optimize the service portfolio by understanding services and their structure from different perspectives such as cost, redundancy, roadmapping, and business value.

Establishing a comprehensive catalog as the single source of truth for all business and support services across the enterprise is the essential first step toward understanding service availability and the IT architecture required to deliver them. With a service catalog in place, organizations gain clarity on service ownership and maintain full visibility into cost structures, including how those costs change and evolve over time.

Alfabet's Service Portfolio Management enables you to quickly identify overlaps between business and support services, providing clear visibility into which services are impacted by specific IT assets. This insight allows you to establish well-defined objectives for service delivery, minimizing risk and preventing service collisions. Disruptions can be further reduced by identifying gaps in the service landscape and proactively tracking services to mitigate end-of-life risks while ensuring compliance with service level agreements.

By cataloging services and clearly assigning ownership, organizations enhance accountability, increase reliability, and streamline overall service management. This structured approach to managing the service portfolio ensures consistent service delivery, reduces disruptions, and aligns IT operations with business objectives.

	Capture the service architecture by documenting the business services and support services to create an up-to-date service catalog. Document and manage the lifecycles of the service items like applications, support services, or components that provide each business service and support service. Ensure that each service has a well defined SLA (service level agreement). Structure the services in service groups for analysis.
	Review the service catalog in order to understand the types of services in the portfolio, the business capabilities supported by the services, the organizations providing and consuming services, and the services assigned to service groups.
	Understand the cost breakdown and analyze cost evolution over time to identify the most costly services and understand the costs drivers, costs types, and costs per lifecycle phase for current and planned costs.
	Identify the overlap of business services and support services due to common IT assets. Review the services impacted by an IT asset and establish clear objectives for service delivery in order to minimize risk and reduce the number of service collisions.
	Understand the business services and support services in the service landscape based on a snapshot of the service groups in which they are categorized. Review the service catalog with an understanding to the IT assets that deliver the business services and support services and identify risks due to potential gaps in the service portfolio.
	Review the services that are implemented and understand when they will reach end-of-life. Identify gaps in the service portfolio and take corrective action for business services and support services that are at risk.
	Assess which organizations provide and consume services. Review the business service ownership in IT departments as well as the distribution of the business service consumption across organizations.
	Identify potential risks due to SLA violations. Understand the business service demand and the support service supply chain and identify risk due to inconsistencies in the supply chain.