Set up of the integration interface

Configure access to the RESTful services of your ServiceNow instance for the ServiceNow - Alfabet integration interface:

• Create a ServiceNow user for access from Alfabet to ServiceNow. The information about the user ID and user password must later be entered in the Alfabet integration configuration.
• Assign the following roles for the user:
  • admin
  • import_admin
  • itil
  • itil_admin
  • oauth_admin
  • oauth_user
  • personalize_dictionary
  • rest_api_explorer
  • rest_service
  • soap
  • soap_query
• Register an application for Alfabet access via RESTful service under System OAuth > Application Registry. The information about the user ID and user password must later be entered in the Alfabet integration configuration.

Data required on Alfabet site to set up the integration interface: Setup of the interface on Alfabet site is done by the Alfabet cloud operations team. You must provide the following variables for the setup.

Alfabet Variable	Description
ServiceNowUserName	The user ID for access to ServiceNow. The user must have the required access permissions granted with the roles listed above. For example, User1.
ServiceNowPassword	The user password for access to ServiceNow. For example, Password1
ServiceNowClientID	The Client ID for the OAuth endpoint at ServiceNow. For example, a8386525ebded200eed8ab8e9fc61.
ServiceNowClientSecret	The Client Secret for the OAuth endpoint at ServiceNow. For example, secret1.
ServiceNowInstanceURL	The URL of the ServiceNow instance. For example, https://instance.service-now.com /