What are our service costs?
The business question What are our service costs? helps decision-makers understand the cost breakdown as well as analyze cost evolution over time of the enterprise's business service and support service costs. Multiple reports helps you identify the most costly services, breaking down information so that you understand the costs drivers, costs types, and costs per lifecycle phase for current and planned costs. What-if analyses provide insight to phasing in and phasing out services.
The license package IT Transformation - Enterprise is required to work with this business question. The use case Service Portfolio Management must be enabled.
Cards showing service costs: Point to the 
rescan button to see when the indicator was last updated. Click the button to rescan the costs based on the most recent data.
25 Most-Costly Services: Shows a bar chart with the most expensive business services and support services for the current year. Each bar shows a break down of the costs based on cost type.
Service Cost by Cost Type: Shows the distribution of the current year business service and support service costs based on cost type. Point to a doughnut slice to display a tooltip with the percentage of service costs for the cost type. Double-click a doughnut slice to open a report showing all business services and support services with a cost specified for that cost type.
Service Costs by Current Lifecycle Phase: Shows the distribution of the current year costs for business services and support services based on their lifecycle phases. Point to a doughnut slice to display a tooltip with the percentage of business services and support services in a specific lifecycle phase. Double-click a doughnut slice to open a report slowing all business services and support services and their costs for the selected lifecycle phase.