Service and Support

Please open a ticket in the Empower eService for any service request as well as all non-standard support incidents such as training requests, scripting, or data integration:

https://empower.softwareag.com

When you submit a ticket for a service request, you should include the main release number and patch version of your Alfabet product. This information can be accessed by clicking Help < About Alfabet. Tickets will be recorded and transferred to the relevant team.

Empower eService also includes:

• tracking ticket statuses
• local telephone numbers for support.

In addition to the local support telephone numbers, you can use the following toll-free number:

+800 2747 4357